#1 Provider of Attraction Tickets!

Frequently Asked Questions

Last Updated on October 06, 2025
General
How can I contact Fubble ?

By email to info@fubble.com.

By using the contact form on https://www.fubble.com.

By calling +1 (925) 386 7277, or +44 (203) 608 7371 from the UK.

Please note that all prices and offers are correct on our website. We cannot offer any further discounts and the only tickets we supply are the ones listed on our website. 

Where is your company based ?

Our company is based in Kissimmee, Florida.

Where is your office actually located ?

Our office is located minutes from Walt Disney World, just off the 192 highway. Our office hours are 9.00am to 5.00pm Monday to Friday and we are closed on US bank holidays.

Is it safe to book over the internet ?

Yes - it is as safe as making a booking over the telephone. If you use our secure server, then all data between your web browser and our web server is totally encrypted using industry standard SSL encryption technology meaning no-one will be able to decipher it.

Bookings
What are the delivery times ?

Electronic tickets will be emailed to you within 24 hours.

Ship to home tickets will be mailed to you within 24 hours and can generally be expected to arrive within 7 business days in the US and UK. Delivery times to other countries vary and are fully dependent on the postal service of each country.

If you elected to pick your tickets up at our office, collection will be available on the date you indicated as your arrival date. 

Why do you charge in Dollars ?

We are a US based company with US based bank accounts. If you are purchasing from outside of the US, the estimated price in your country of origin is displayed, along with the actual US Dollar price that will be charged to your credit card, based on the exchange rate that day.

What are the 'taxes and fees' that appear once I have put the ticket into my cart ?

Because we are a US based company, pricing is displayed in accordance with the standard US practice of net pricing until the point of sale is reached.

How do you calculate the non US Dollar price of the tickets ?

All of our prices are quoted in your local currency, until you reach the final stages of the booking process, when the exact US Dollar amount that you will pay is also highlighted. The local currency pricing is based on the current exchange rate which our website updates daily (or more frequently if necessary). However, it is ultimately your credit card company, not Fubble, that calculates the currency conversion from US Dollars to your local currency.

What methods of payment do you accept ?

We accept Visa, MasterCard or American Express. 

How much is the delivery charge ?

We do not charge for any of our delivery options:

When is payment taken ?

Payment is taken at the point of sale.

Can I cancel my tickets and get a full refund ?

We can only refund tickets that have not left our possession, if we have shipped your tickets we are unable to offer any refunds.

Miscellaneous
What happens if I lose the tickets prior to using them ?

We recommend that you photocopy or photograph the tickets as soon as you receive them. Make sure that you have a note of each of the ticket numbers. If you have done the above, then guest relations at the theme parks should be able to help you.

Why should I book with you ?
  • We are an authorized ticket re-seller, approved by all of the major theme parks.
  • We have some of the very best prices available.
  • There are no timeshare presentations to attend.
  • We can provide both electronic tickets and traditional hard copy tickets.
  • Free delivery on all tickets.
  • Our customer service is second to none.
Can I leave the theme parks and return on the same day ?

Yes as long as you still have your ticket, you can return to the theme park. 

Do you send tickets or vouchers ?

You can choose your preferred method of ticket.

What is bio scan and photo ID ?

Most parks now require a scan of your finger prints which are then linked to your tickets as proof of ownership. This is done automatically when you first enter the park. Photo ID can be required at any time, your driving license or a copy of your passport will suffice. Children's tickets do not require this.

Busch Gardens Transport

For Busch Gardens transport check the following link - NOTE - we do not recommend this as it gives you less than half a day in the park typically arriving after 11am and leaving around 5pm. https://secure.mearstransportation.com/MearsExpress/BuschGardens.asp

What are children's ages ?

With only one or two exceptions, children's ages are considered to be 3-9 years old. Children under the age of 3 do not need a ticket. Our website highlights children's ages throughout the booking process, so you will never be unsure.