By email to info@fubble.com.
By using the contact form on https://www.fubble.com.
By calling +1 (925) 386 7277, or +44 (203) 608 7371 from the UK.
Please note that all prices and offers are correct on our website. We cannot offer any further discounts and the only tickets we supply are the ones listed on our website.
Our company is registered in Kissimmee, Florida.
We now operate virtually, with home working staff located throughout the U.S.A. Our office hours are 9.00am to 5.00pm Monday to Friday EST and we are closed on US bank holidays.
Yes - it is as safe as making a booking over the telephone. If you use our secure server, then all data between your web browser and our web server is totally encrypted using industry standard SSL encryption technology meaning no-one will be able to decipher it.
Gate Ready E-Tickets can be emailed to you within 24 hours, however they will often be emailed to you within a few minutes. We have the ability to email all tickets and thoroughly recommend this delivery method, however if you prefer, we can ship tickets to your home within 24 hours. Generally tickets dispatched via the postal service can be expected to arrive within 7 business days in the US and UK. Delivery times to other countries vary and are fully dependent on the postal service of each country.
We are a US based company with US based bank accounts. If you are purchasing from outside of the US, the estimated price in your country of origin is displayed, along with the actual US Dollar price that will be charged to your credit card, based on the exchange rate that day.
Because we are a US based company, pricing is displayed in accordance with the standard US practice of net pricing until the point of sale is reached.
All of our prices are quoted in your local currency, until you reach the final stages of the booking process, when the exact US Dollar amount that you will pay is also highlighted. The local currency pricing is based on the current exchange rate which our website updates daily (or more frequently if necessary). However, it is ultimately your credit card company, not Fubble, that calculates the currency conversion from US Dollars to your local currency.
We accept Visa, MasterCard or American Express.
We do not charge for any of our delivery options.
Payment is taken at the point of sale.
We can only refund tickets that have not been used, if tickets have been used we are unable to offer any refunds.
We recommend that you screen shot, photocopy or photograph the tickets as soon as you receive them. Make sure that you have a note of each of the ticket numbers. If you have done the above, then guest relations at the theme parks should be able to help you.
Yes as long as you still have your ticket, you can return to the theme park.
Generally we provide Gate Ready E-Tickets. However, for some of the smaller attractions we provide PDF tickets that can be shown via your mobile device on arrival at the attraction entrance for admission.
Most parks now require a scan of your finger prints which are then linked to your tickets as proof of ownership. This is done automatically when you first enter the park. Photo ID can be required at any time, your driving license or a copy of your passport will suffice. Children's tickets do not require this.
With only one or two exceptions, children's ages are considered to be 3-9 years old. Children under the age of 3 do not need a ticket. Our website highlights children's ages throughout the booking process, so you will never be unsure.
